What will I be doing?
— Work through design problems from beginning to end, translating insights from research and analytics into concepts that form disruptive new products and features, and designing the detailed workflows and interactions required to make them a reality.
— Collaborate with designers across the organisation to raise the quality bar and continuously improve Intercom’s design processes, principles, and tooling.
— Sketch and prototype ideas to quickly assess their viability, and design the fine-grained details of components, interactions, and transitions.
— Partner with product managers to define and evolve product roadmaps.
— Work closely with engineers as you build, iterate on, and ship ideas.
— Write about, present, and share what you’re learning, both internally and with the wider community via our blog, books, and events.
What skills and experience do I need?
— Experience designing digital products and systems, not just websites. You have helped ship products that solve real problems, and that people use.
— An appreciation of the entire product development process, from problem solving and system modelling, through to detailed UI, visual, and interaction design.
Ability to design polished, high-fidelity mockups of your solutions using modern design tools such as Figma and Sketch.
— Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems.
— Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics.
— A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better. A balanced sense of optimism and humility.
— Your experience should ideally focus on designing software products, and your portfolio should clearly outline the problems you’ve taken on with your design work. It should touch on the process you applied to find solutions and overcome challenges, rather than focusing just on visual polish, or the final deliverables.
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